Returns, Refunds & Our Freshness Guarantee at Flower Delivery Greenhithe
Our Promise: Fresh Flowers for Every Greenhithe Delivery
At Flower Delivery Greenhithe, we are dedicated to brightening homes and workplaces throughout our neighbourhood with the freshest blooms. Our commitment as a trusted local Greenhithe florist is simple: every flower arrangement we deliver comes with our fresh flowers guarantee. This means you can buy with confidence, knowing your bouquet will arrive vibrant, fragrant, and ready to impress.
Our Fresh Flowers Guarantee
We understand that receiving flowers is more than a transaction – it's a gift, an expression, and a moment of joy. That’s why quality and freshness are at the heart of what we do. All our arrangements are hand-prepared using fresh, high-grade flowers and delivered quickly to ensure their longevity and beauty.
Damaged-on-Arrival Policy
Your satisfaction is important to us. While we pack every bouquet with care, in rare cases, flowers may be damaged during transit. If your flowers arrive in less than perfect condition, please notify us on the day of delivery. Claims made within this window help us identify and resolve issues swiftly, ensuring you receive the high standard of service you expect. Please keep the flowers in their original packaging and share clear photographs of any damage so we can assist you efficiently.
Freshness Window
Our arrangements are designed to stay fresh and beautiful for a minimum of 5 days, provided they receive the recommended care. If your flowers do not meet this freshness window, please reach out to us within this period. Our knowledgeable team will guide you through any required care steps or discuss next steps if your bouquet doesn't meet our guarantee.
Refund and Replacement Options
We believe every customer deserves complete satisfaction. Should your flowers arrive damaged or fail to stay fresh within the guaranteed period, we offer the following solutions:
- Full or partial refunds: Depending on the extent of the issue, we may refund all or part of your order, credited via your original payment method.
- Replacement bouquets: We can dispatch a fresh replacement arrangement to you at the earliest opportunity, at no extra cost.
Our aim is always to make things right promptly and with minimal inconvenience to you.
How to Raise a Complaint
We are committed to excellence and always value your feedback. If for any reason you are not completely satisfied with our flowers or service, our complaints process is straightforward:
- Contact us with your name, delivery details, and a description of the issue, including supporting photographs where possible.
- Our friendly team will investigate your feedback and be in touch to discuss a resolution, typically within one working day.
- We will do our utmost to resolve your complaint to your satisfaction, be that through a refund, replacement, or other appropriate solution.
Trusted by Greenhithe, Valued by You
As a longstanding local florist, Flower Delivery Greenhithe takes pride in serving the households and businesses of our community. Your satisfaction drives everything we do. Thank you for trusting us to deliver happiness in every bouquet. Let us know how we can make your experience even better – we are here to help.
