Flower Delivery Terms in Greenhithe | Secure Online Ordering & Policies

Online Flower Delivery Greenhithe – Terms & Conditions

Introduction

Welcome to our Terms & Conditions for online flower delivery in Greenhithe and surrounding areas. By placing an order on our website, you agree to adhere to these terms, which are intended to safeguard both your rights and ours as the e-commerce service provider. If you do not accept these terms, please refrain from placing an order.

Order Process

Orders for flower delivery in Greenhithe can be placed exclusively through our website. Customers should review item descriptions, including flower types, arrangements, and sizes, before completing their selection. Upon selection, add desired products to your basket and proceed to checkout. You may review your order summary on the checkout page, making any necessary adjustments before confirming your purchase.

Once you submit your order, you will receive an order confirmation via the website interface. This is an acknowledgement of your request and does not constitute acceptance of the order. Acceptance occurs once funds have been received and we have dispatched the flowers for delivery. We reserve the right to decline or cancel orders at our discretion, including in cases of suspected fraud, availability issues, or other legitimate reasons. Should we not be able to fulfil your order, we will inform you as soon as possible and provide a full refund if payment has been made.

Customers are responsible for providing accurate delivery information, including recipient address, contact details, and delivery instructions. We cannot accept liability for delivery failures due to incorrect or incomplete information. If uncertain about any delivery detail, please check the information before placing your order.

Flower Availability and Substitution

We strive to provide flowers as illustrated and described on our website. However, flowers are a seasonal and natural product, which may occasionally require substitutions based on availability. When substitutions are necessary, we guarantee to maintain the value and overall style of the chosen arrangement by using flowers of equal or higher value. Any substitutions will be made at our discretion. If a significant change is required, you will be notified before dispatch.

Payments

Full payment must be received at the time of placing your order. We accept payments via secure online methods specified at the point of checkout, which may include most major debit and credit cards. All payments are processed using secure payment gateways that comply with industry data encryption and security standards. Until payment is received and confirmed by our system, your order will not be processed.

Prices for products and delivery options are clearly stated in British Pounds Sterling (GBP) and include VAT where applicable. We reserve the right to amend prices at any time; orders placed before price changes will be honoured at the original price.

Delivery Policy

We offer flower delivery in Greenhithe and the surrounding local areas, as specified on our website. Standard delivery times and options, including same-day delivery and next-day delivery, are provided during the checkout process. Delivery slots are subject to availability and may vary during peak seasons or due to unforeseen circumstances.

Efforts are made to deliver at the requested date and time; however, delivery times cannot be guaranteed. External factors such as traffic, weather, or other events outside our control may affect delivery. In such cases, we will do our best to keep you informed and ensure that your flowers arrive as promptly as possible.

If the recipient is unavailable at the time of delivery, we will attempt to follow your specified instructions, such as leaving with a neighbour or at a safe location. If this is not possible, we will leave a calling card with information on how to arrange re-delivery or collection where feasible. We cannot accept liability for delays caused by incorrect delivery information or recipient unavailability.

Quality, Acceptance, and Damaged Goods

We pride ourselves on delivering fresh, high-quality flowers. Please inspect flowers on delivery and notify us of any issues within 24 hours of receipt. Where flowers arrive damaged or not as described, please contact us promptly so we can investigate and, if appropriate, offer a replacement or refund at our discretion.

Due to the perishable nature of flowers, we cannot accept returns except where flowers arrive damaged or incorrect. Upon investigation and confirmation, replacement or compensation will be agreed upon in line with your statutory rights.

Cancellations and Amendments

Order cancellations and amendments must be requested as soon as possible. If you wish to cancel or alter your order, please contact us immediately. Cancellations will only be possible where the order has not yet been dispatched. Once flowers have left our premises or arrangements have commenced, cancellation is not possible due to the perishable and bespoke nature of our products.

If amendments to delivery details or product selection are required, we will do our best to accommodate them if your request is received in good time before dispatch. However, changes cannot be guaranteed. Refunds for orders cancelled within the appropriate timeframe will be processed within five working days, through the original payment method.

For orders placed for delivery at least 48 hours in advance, cancellation requests made within 12 hours of ordering are usually honoured unless order processing has commenced. For same-day or next-day delivery orders, cancellations are generally not possible.

Personalisation and Special Instructions

If you wish to include a personalised message or specific delivery instructions with your flower delivery, you may do so during the order process. We endeavour to fulfil all reasonable requests, but cannot guarantee special instructions outside our stated service scope. Personalised messages will be copied as entered by you; we do not accept liability for any errors in spelling or content provided by the customer.

Promotions and Discount Codes

From time to time, promotional offers and discount codes may be made available. These are subject to their own terms and may only be applied as specified at the point of order. Only one promotion or code may be used per transaction unless otherwise stated. We reserve the right to withdraw or amend offers at any time without notice.

Liability

We endeavour to provide flower delivery services in Greenhithe to a high standard. However, we accept no liability for any loss or damage arising from late delivery, non-delivery, or mis-delivery of flowers, except where caused by our negligence or breach of contract. Our total liability shall not exceed the purchase price of the goods ordered. Nothing in these terms excludes or limits our liability for death or personal injury arising from our negligence, nor for fraud or any other liability that cannot be excluded or limited under applicable law.

We are not responsible for failure to perform our obligations due to events beyond our reasonable control, including but not limited to natural disasters, weather disruptions, strikes, traffic problems, or local restrictions.

Data Protection and Privacy

Your privacy is important to us. We process personal data in accordance with current UK data protection legislation. By placing an order, you consent to the use of your information for the purpose of fulfilling your flower delivery, processing payment, and communicating order-related updates. Your data is never sold or shared with unrelated third parties. For full details, please refer to our separate Privacy Policy.

Intellectual Property

All images, descriptions, and materials on this website are the property of our business (or our licensors) and may not be copied, reproduced, or used without our prior written permission.

Governing Law

These Terms & Conditions, and any contract between you and us, are governed by and construed in accordance with the laws of England and Wales. Any dispute or claim arising in connection with these terms will be subject to the exclusive jurisdiction of the English courts.

General Terms

If any part of these terms is found to be unlawful or unenforceable, that provision shall be deemed omitted and the remainder of the terms will continue in full force and effect. Our failure to enforce any right or provision shall not constitute a waiver of such rights.

We reserve the right to update or amend these terms at any time without prior notice. The latest terms will be available on our website. Customers are advised to review these terms regularly to remain informed of their rights and obligations.

Contact and Customer Service

For any queries regarding these Terms & Conditions, your order, or our online flower delivery services in Greenhithe, please get in touch using the contact details provided on our website. Our customer care team will be happy to assist with your enquiry.

Application of Terms

Please note: These Terms & Conditions apply to all customers utilising our flower delivery services in Greenhithe and the surrounding areas. Your continued use of our website and services constitutes acceptance of these terms.